DataStage Error: Failed to load the java virtual machine

Hi All ,

Today one of our clients has a problem with starting DataStage Designer.

As the message says there is an error on proxy.xml file.

Old proxy file ;

New and proper proxy.xml file

While I checking installation path I saw there are two different installations , so I assume in first installation there was an error and they re-install in a different path. But when I change the java.ext.dirs value I fix the problem.

For more information you can check the links below ;

https://www.ibm.com/support/pages/when-trying-log-datastage-designer-or-director-client-message-failed-load-java-virtual-machine-appears

https://www.ibm.com/support/pages/unable-load-java-virtual-machine-error-when-logging-ibm-information-server-console

Have a nice day!